Privacy
Policy
Last updated: March 2026
Seraya Studio (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order. We are based in Dubai, United Arab Emirates.
Information We Collect
Order information. When you make a purchase, we collect your name, email address, phone number, shipping address, and billing details necessary to fulfil your order.
Inquiry information. When you contact us through our website or email, we collect the information you provide, such as your name, email, and the content of your message.
Browsing data. We automatically collect certain technical information, including your IP address, browser type, device information, and pages visited. This helps us improve our website and your experience.
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Respond to your inquiries and provide customer support
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Comply with legal obligations
Payment Processing
All payments are processed securely through Stripe. We do not store your credit card details on our servers. Stripe's handling of your payment information is governed by their own privacy policy.
Cookies
We use cookies and similar technologies to keep our website functioning smoothly, remember your preferences, and understand how visitors interact with our site. These include:
- Essential cookies — required for the site to operate (e.g., shopping cart, authentication)
- Analytics cookies — help us understand site usage so we can improve the experience
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our business (such as payment processors and shipping partners), and only to the extent necessary to fulfil your order. We may also disclose information if required by law.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at hello@serayastudio.com.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy, please reach out to us: